With the number of BPO companies in Singapore, choosing the right partner to outsource specific services can be challenging. Businesses have to choose one that meets their needs. They must find a partner that can take the load off administrative and routine tasks. BPO services help businesses reduce the costs of hiring in-house staff and onboarding them to the company culture.
To narrow down your options, we’ve curated a list of the best customer service outsourcing companies in Singapore. We’ve compiled this list based on years of experience and the services offered. Let’s dive in.
#1. Best Customer Service Outsourcing Company in SG – Pure Moderation
| Website: | https://puremoderation.com/ |
| Location: | 18 Đ. Tam Trinh, Mai Động, Hai Bà Trưng, Hà Nội, Vietnam |
| Operating Hours: | Mon to Sun: Open 24 hours |
| Contact: | +84 24 3972 8621 (call) Chris@puremoderation.com (email) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 2 reviews as of 3 January 2023 |
Pure Moderation is a global leader in customer service outsourcing in Singapore. It started as a game moderation service provider, filtering out user-generated content and ensuring a friendly online gaming experience. The company has since branched out to offer a variety of outsourcing services, such as:
- Content moderation
- Customer care
- Data entry
- Data labelling
- Other seasonal BPO services
As one of the top-tier BPO companies, Pure Moderation has amassed significant experience in dealing with clients and onboarding its talents. The company boasts a high client retention rate with the most competitive prices, largely thanks to its excellent after-sales service and reliability.
Pure Moderation’s success hinges on the importance of transparency. They commit to fostering an open and proactive culture for their internal employees and clients. To deliver top-notch outsourcing services, they understand the need to invest constantly in staff training, communication, and improving workplace dynamics.
Pure Moderation has been in the industry for well over 15 years. Its budding game moderation business has grown into a full-fledged BPO service provider. Currently, it records a 95% employee retention rate across 5,000 agents. It also averages 450 million in monthly moderated content.
#2. TDCX
| Website: | https://www.tdcx.com/ |
| Location: | 750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapore 469004 |
| Operating Hours: | Mon to Fri: 8:30am-6pm Sat to Sun: Closed |
| Contact: | +65 6309 1688 (call) |
| Google Review Ratings | 4.7 ⭐⭐⭐⭐⭐ from 124 reviews as of 3 January 2023 |
Like many BPO companies, TDCX in Singapore aims to assist their clients in scaling their business to meet daily demands. TDCX offers customer care support for some of the world’s fastest-growing brands. Through advanced Machine Learning and Artificial Intelligence, they can focus on more complex customer experience interactions.
TDCX traces its humble beginnings in 1995 as a boutique outsourced business service provider. Today, the BPO company specialises in developing customer experience solutions for clients in different industries. Its goal is to provide more successful outcomes for its clients and employees through innovative client-customer engagements such as:
- Customer service
- E-commerce
- IT support
- Inside sales
- Content moderation
- Revenue generation
#3. ADP
| Website: | https://sg.adp.com/ |
| Location: | 78 Shenton Way, Singapore 079120 |
| Operating Hours: | N/A |
| Contact: | +65 6499 5388 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 2 reviews as of 3 January 2023 |
Many Silicon Valley companies outsource services such as IT, infrastructure management, and software development & maintenance. These are considered “non-core” functions in their businesses. Outsourcing non-core functions give these companies more flexibility in handling core activities, such as generating a profit and developing products/services,
However, big conglomerates aren’t the only ones benefiting from outsourcing. SMEs (Small-to-Medium Enterprises) and local businesses have also begun the shift. ADP understands precisely just that.
ADP has a rich background in providing solutions for common human resource issues. With more than 70 years of experience, ADP has redefined business solutions. They primarily focus on outsourced tax, benefits, talent, time, HR, and payroll services. ADP can tailor-fit these solutions for mid-sized businesses looking for affordability and flexibility.
Here’s a list of outsourcing services offered by ADP:
- Payroll
- Small Business Payroll
- Midsized to Enterprise Payroll
- Global Payroll Services
- HCM (Human Capital Management)
- Mid Sized HCM
- HR Administration
- Time and Attendance
- Workforce Management
#4. Callbox
| Website: | https://www.callbox.com.sg/ |
| Location: | 1, #24-10 Scotts Rd, Shaw Centre, Singapore 228208 |
| Operating Hours: | Mon to Fri: 7am – 6pm Sat to Sun: Closed |
| Contact: | +65 3159 1112 (call) |
| Google Review Ratings | 4.8 ⭐⭐⭐⭐⭐ from 54 reviews as of 3 January 2023 |
Sales and lead generation are two other commonly-outsourced services. Also known as lead generation outsourcing, companies hire these outsourcing firms to build their sales pipelines. Two popular lead-generation solutions include cold calling and product/service promotion.
Callbox is Asia-Pacific’s go-to B2B lead generation service provider for SMEs and large enterprises. They currently cater to a variety of industries and niches, including:
- IT and Software
- Manufacturing
- Healthcare and technology experiences
- Logistics
- BFSI (Banking, Financial Services, and Insurance)
Established in 2009, Callbox has empowered companies to meet their growth and profit targets in Singapore and Southeast Asia. By shortening the time spent researching and finding prospects, Callbox gives businesses more time and energy to focus on high-value tasks.
Their speciality lies in launching targeted campaigns that:
- Increases business’ pipeline values through a steady flow of qualified leads and opportunities
- Expedite the sales process by attending initial sales meetings with key decision-makers
- Provide clients with actionable insights and prospect information
- Connects clients with prospects during critical points in the sales cycle
#5. MarketOne International
| Website: | https://www.marketone.com/ |
| Location: | #06-673, Distrii, Republic Plaza, 9 Raffles Pl, Singapore 048619 |
| Operating Hours: | Mon to Fri: 9am – 6:30pm Sat to Sun: Closed |
| Contact: | +65 6408 5500 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 1 review as of 3 January 2023 |
MarketOne International is a multinational demand generation agency and a technology-enabled outsourcing firm helping businesses meet their marketing targets. They mainly partner with clients in industries such as:
- Technology
- Advanced manufacturing
- Financial services
- Business information
MarketOne focuses on sales-driven marketing solutions. They help generate leads and nurture prospects for their clients through a quantifiable guarantee towards exceptional marketing outcomes.
In this digital age, where technology is advancing rapidly and multiple sales channels appear in the same cycle all at once, MarketOne offers a helping hand. They specialise in identifying opportunities to meet high sales expectations.
All sales interactions are valuable — MarketOne bridges the divide between the average customer interaction and sales conversation. Whether through phone or face-to-face meetings, MarketOne generates actionable insights to develop effective, timely, and relevant sales tactics.
#6. inCall Systems
| Website: | https://incallsystems.com/ |
| Location: | 89 Science Park Dr, Singapore Science Park 1, Singapore 118261 |
| Operating Hours: | Mon to Fri: 8:30am – 7pm Sat to Sun: Closed |
| Contact: | +65 6893 3303 (call) |
| Google Review Ratings | 4.3 ⭐⭐⭐⭐⭐ from 16 reviews as of 3 January 2023 |
inCall Systems started in 1998 as 1st Call, serving as a third-party call centre service provider. Four years later, it expanded its call centre operations to Singapore as a business lead service provider delivering various outsourced services. Currently, inCall systems serve 71 clients in Asia-Pacific and other parts of the world. It has recorded a total of 32,760 registrations since 2018.
As a business lead service provider, inCall assists clients in customer acquisition, retention, and interaction. Three of its core services are:
- Data management – Business database is frequently updated to create robust and data-driven results for ASEAN organisations. Data quality is challenging to maintain. As such, inCall employs strict standards in data management to help businesses expand their market reach, generate more opportunities, and ensure a healthy ROI.
- Customer interaction – Customer interactions are often frustrating without having the proper mechanisms and without using the correct tools in place. inCall’s services help reduce potential sources of customer conflict and convert these into opportunities.
- B2B demand and lead generation – Lead generation is vital for B2B businesses and companies’ operations. inCall’s B2B lead generation allows companies to maximise their core competencies while creating customer service and product interest.
#7. Asian Technology Solutions
| Website: | https://asian-technology.com/ |
| Location: | 24 Raffles Pl, Singapore 048621 |
| Operating Hours: | N/A |
| Contact: | +65 6909 2750 (call) |
| Google Review Ratings | N/A |
Information Technology (IT) tasks are another popularly-outsourced service in Singapore. IT outsourcing refers to hiring external service providers to enable IT business processes, set up applications and software, and manage IT infrastructure.
A team of IT professionals founded Asian Technology Solutions, another IT outsourcing provider in Singapore. It was led by SAP (Systems Application and products) project managers and leaders to support business’ SAP implementation and provide SAP experts.
Asian Technology Solutions, or ATS, implement ERP (Enterprise Resource Planning) software for clients through professional consulting. They also guarantee uninterrupted support at every project stage to ensure peak business performance. Below are their services:
- IT consulting – ATS offers solutions to help businesses adapt to the digital age. They improve procedural efficiencies to improve the customer service experience. ATS also provides big data services and mobile and web development.
- Staff augmentation – ATS’ staff augmentation services help businesses find a constant supply of reliable talents and consultants. They offer both contract and permanent resource solutions.
- Training and Development – ATS invests in its staff’s training and skills development through comprehensive courses in programming, data science, cloud technologies, and many more.
- BPO – ATS’s expertise is in target recruiting. They provide dedicated support for the development of BPO and call centre skills.
#8. Twilio
| Website: | https://www.twilio.com/ |
| Location: | 9 Straits View, West Tower, #11-07 Marina One, Singapore 018937 |
| Operating Hours: | N/A |
| Contact: | +65 3138 9142 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 7 review as of 3 January 2023 |
Twilio is a global contact centre service provider with more than 20 offices worldwide. Aside from their call centre services, Twilio also develops several applications and products to help businesses engage with their customers better.
Their customer care services are founded on the idea that customer satisfaction is achieved through improving customer experience. These give clients complete visibility over their customers’ purchasing history. In addition, Twilio’s products and features promote speedy problem resolution and an improved experience overall.
Below are some contact centre services available from Twilio. Companies looking to upscale and adapt to changing consumer demands will find these services useful:
- Multi-factor authentication
- AI customer support
- Integrated customer communication platform
#9. SMCBPO
| Website: | https://smcbpo.com/ |
| Location: | Shun Li Industrial Park Singapore 416081 |
| Operating Hours: | N/A |
| Contact: | +65 6423 9566 (call) sales@smcbpo.com (email) |
| Google Review Ratings | N/A |
SMCBPO was founded in 2014 by a European international company. They needed an omnichannel support team as they expanded their services to the China market. Since then, they have adapted to the shifting needs of business process outsourcing worldwide. They broadened their offerings and started back office and call centre processes.
SMCBPO offers bilingual customer support to cater to a wide range of countries. They have a team of trained and experienced agents based in China that helps in outsourcing customer service. Their dedicated Customer Relationship Management solutions(Customer Relationship Management) also help analyse and monitor employee performance.
Bilingual support is available from SMCBPO in multiple mediums:
- Live chat
- Inbound calls
- Email support
- Pre-sales support
- E-commerce support
- Social media customer service
- Back office services
#10. Lantone
| Website: | https://www.voip.com.sg/ |
| Location: | 10 Ubi Cres, Ubi Tech Park, Singapore 408564 |
| Operating Hours: | Mon to Fri: 9am – 7pm Sat: 10am – 2pm Sun: Closed |
| Contact: | +65 6227 1149 (Call) |
| Google Review Ratings | 4.0 ⭐⭐⭐⭐ from 10 reviews as of 3 January 2023 |
Organisations all over the world are often bogged down by using outdated technology. This has far-reaching repercussions not just for the company’s overall productivity but their customer satisfaction ratings as well. Buying new technology without adequate training is costly and time-consuming. Thus, such companies may want to turn to service providers like Lantone, who have the right skill set and infrastructure.
Lantone Systems established itself in 1998 as a key IT services provider for multinational companies (MNCs) and SMEs. Their contact centre services focus on three key pillars: people, processes, and technology.
Lantone helps deploy systems and software that are a good fit for companies. At the same time, they continually train and develop their employees’ skills to service clients better and improve their processes as a whole.
#11. Infobip
| Website: | https://www.infobip.com/ |
| Location: | 50 Raffles Place, #34-01, Singapore Land Tower, Singapore 048623 |
| Operating Hours: | N/A |
| Contact: | +65 6977 7400 (call) |
| Google Review Ratings | N/A |
So far, all the service providers on this list offer a mix of software and service solutions. Infobip, on the other hand, provides businesses with a centralised communication platform for more advanced customer engagement, support, security, and authentication.
Companies that generate much profit by developing and selling products may benefit from Infobip’s personalised omnichannel customer service. This is a suite of cloud-based solutions that help businesses meet customer and employee needs. Some of the platform’s key features include the following:
- Lessens resolution time
- Easy access to data and information
- Cost-effective digital channel
- Personalised customer support
Infobip has claimed that businesses who use their platform will record a whopping 39% increase in their NPS (Net Promoter Score). The platform’s modules are comprehensive, with chatbots, customer engagement hubs, customer data platforms, and cloud contact centres.
#12. Antasis
| Website: | https://www.antasis.com/ |
| Location: | 162 Bukit Merah Central, Singapore 150162 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sun: Closed |
| Contact: | +65 6319 2620 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 12 reviews as of 3 January 2023 |
Antasis has been the go-to customer service outsourcing company for SMEs and large corporations. They are ISO 9001 Certified, and they also hold a national-level NS Mark Gold accreditation from Singapore’s national government. Antasis offers the following BPO services:
- Inbound customer service – Antasis’ customer service agents are onboarded into the client’s business processes in order to properly upsell, solve problems, and provide solutions.
- Outbound customer service – Antasis keeps an organised database of potential leads and sales opportunities to convert them into loyal customers.
- Technical helpdesk – 24/7 technical support services to avoid losses in productivity and prevent downtimes.
- Back office support – Includes data entry, data management and processing, email management order verification, and other services.
- HR and payroll – Organising staff deployment/onboarding, renewing contracts, managing virtual offices, compensation and benefits, etc.
- IT services – Install IT infrastructure, network design, active directory, deployment of IT applications and systems, backups, etc.
#13. Opus IT
| Website: | https://www.opusit.com.sg/ |
| Location: | Kaki Bukit Avenue 1 05-02/03, Blk 2, Singapore 417938 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sat to Sun: Closed |
| Contact: | +65 6842 7600 (call) |
| Google Review Ratings | 3.0 ⭐⭐⭐ from 41 reviews as of 3 January 2023 |
Opus IT was first registered as a computer software development company in 1990. Throughout the years, it has firmly established itself as IBM Singapore’s major service partner for IT infrastructure management, resource contracting, and Flexi-IT support services.
Opus IT’s customer support centre outsourcing focuses on three dedicated areas:
- Contact centre – Contact centres are well-equipped with the latest technology. All support staff are provided with the necessary facilities and training for their role.
- IT helpdesk – IT helpdesk services enable clients to deal with customers, troubleshoot problems and reduce downtimes.
- Service centre operation – Opus manages authorised service centres for big-name equipment manufacturers to ensure maximum efficiency.
#14. Connect Centre
| Website: | https://connectcentregroup.com/ |
| Location: | 203 Henderson Rd, #10-13 Henderson Industrial Park, Singapore 159546 |
| Operating Hours: | Mon to Sun: Open 24 hours |
| Contact: | +65 6701 1188 (call) |
| Google Review Ratings | 4.6 ⭐⭐⭐⭐⭐ from 9 reviews as of 3 January 2023 |
Connect Centre has been a reliable telemarketing solutions company in the outsourcing business since 2004. They’re a multi-channel outsourced contact centre that provides CRM solutions to help build core business solutions. Additionally, they were one of the first few Singapore contact centres that established their business based on the Social Enterprise Business Model. Connect Centre delivers solutions through multiple communication channels, such as voice calls, live chat, email, and other messaging apps.
Companies that need a reliable CRM model may choose from the following services:
- Customer service – 24/7 customer support using an advanced omnichannel contact centre platform
- Technical support – 24/7 technical support from technical support agents well-versed with the client’s products and services
- Telesales/telemarketing – Convert leads and prospects into sales through a sales framework customised to help your business’ marketing solutions
- Administrative back office – Document reception, management, and processing. Minimise administrative work so your business can develop its core competencies.
#15. DXC Technology
| Website: | https://dxc.com/sg/en |
| Location: | 1 Depot Cl, #03-01, Singapore 109841 |
| Operating Hours: | Mon to Sat: Open 24 hours Sun: Closed |
| Contact: | meghana.krishna@dxc.com (email) |
| Google Review Ratings | 4.7 ⭐⭐⭐⭐⭐ from 6 reviews as of 3 January 2023 |
DXC Technology is another IT services company offering customer services solutions. Their contact centre experience is designed to support customers throughout their entire lifecycle through its world-first digital contact centre operations.
DXC has recorded more than 250 million customer interactions annually. Almost 100% of its customer service agents are equipped for remote work while undergoing constant training and skills development. Their customer service agents utilise data-driven insights for better efficiency and experiences.
DXC’s services cover a wide range of fields. These core business solutions allow businesses to modernise and drive innovation across their entire IT infrastructure:
- Analytics and engineering – Create business opportunities, automate processes, and resolve complex engineering problems through applied AI and machine learning.
- Cloud – Maximise cloud technologies to drive innovation, foster customer loyalty, and develop your company.
- IT outsourcing – DXC provides critical IT outsourcing to help companies modernise and adapt to an ever-changing market.
- BPO – Transform your company into a modern business model through business process services that improve customer satisfaction.
Conclusion About Best Customer Service Outsourcing Companies in SG
Are you looking for the best customer service outsourcing companies in SG? This detailed list should help you out. Understand each company’s profile and see if they’re a good fit for your business.
Do they offer tailored customer support solutions? Can they provide you with a dedicated staff on a long-term or project basis? Whatever you require, it’s best to understand the outsourcing company’s goals, track record, suite of services, and years in the industry.
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Frequently Asked Questions About Best Customer Service Outsourcing Companies in SG
Does Singapore Outsource?
Yes. The Singapore Government ensures that the city-state is positioned as one of the world’s leading IT/IS outsourcing destinations. IT outsourcing plays a significant role in Singapore’s burgeoning economy.
Why Should You Outsource In Singapore?
Singapore is a melting pot for entrepreneurship and outsourcing, thanks to its business-friendly regulations, low corporate taxes, government support, and strategic geographical location.
Why Do Companies Outsource?
Companies outsource for these reasons:
- Save up on costs
- Divert attention towards core business functions
- Scale and adapt to customer demands
- Stay competitive in the market
Is BPO The Same As Outsourcing?
Yes. BPO stands for business process outsourcing. In this arrangement, a company signs a contract with a third-party company to provide non-core services. BPO services can include customer support, payroll, accounting, IT, or human resources.
