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12 Best Online Food Ordering System In Singapore 

F&B business owners are constantly looking for ways to set themselves apart from the rest of the competition. And in this digital age, offering online delivery options to customers is one way to do that. You have to keep up in this fast-paced industry. People are hardwired to be impatient. They want things done fast and instantaneously. They want to be able to order food anytime and anywhere.

Looking to venture into the world of online food delivery? You’re in luck because we’ve compiled a comprehensive list featuring the best online food ordering system in Singapore. Having a food delivery platform helps you impact your business, be it a restaurant, hawker stall, or coffee shop. Improve customer experience and grow your business in ways you’ve never thought possible.

#1. Ninja OS Pro

Image Credit: Ninja OS
Location:10 Ubi Crescent, Lobby E, #05-90, B, Singapore 408564
Operating Hours:Mon to Sat: 9am – 7pm
Sun: Closed
Contact:+65 8894 7761 (call)
sales@ninjaos.com (email)

Ninja OS offers some of the most efficient online ordering platforms in Singapore. Arguably its best selling point is the commission-free online food ordering. This is perfect for small F&B businesses, like hawker stalls, cafes, or fast-casual restaurants who may be deterred by the 10-30% commission fees other platforms charge.

For business owners who may be too daunted in setting up their platform from the ground up, the NinjaPro package is a good fit. It’s a turnkey, ready-made solution for takeaway and deliveries that can be set up in as fast as 10 days. Take advantage of features such as:

  • Commission-Free Platform – You can begin accepting orders through your mobile app or website without the extra feeds.
  • Islandwide Delivery – Cater through a broader market with the islandwide delivery option. Increase your business’ reach by adding more delivery locations to your portfolio.
  • Engage Your Customers – Improve customer interactions and experiences by offering customer loyalty programs like discounts, reward points, and promotions.

With an easy-to-navigate menu, intuitive interface, and convenient cashless payment options, NinjaPro is a great platform to boost brand visibility and target more customers. Furthermore, NinjaOS also has an active blog content which you can check out for more resources on managing an F&B business in Singapore, profitability for restaurants in Singapore, how to build a strong F&B brand image and much more!

#2. Ninja OS Enterprise

Image Credit: Ninja OS
Location:10 Ubi Crescent, Lobby E, #05-90, B, Singapore 408564
Operating Hours:Mon to Sat: 9am – 7pmSun: Closed
Contact:+65 8894 7761 (call)
sales@ninjaos.com (email)

F&B shops and restaurants that want to do away with the third-party software can also check out another platform from the NinjaOS series, NinjaEnterprise. This is a complete online ordering system in Singapore. It gives you full control over the customers’ ordering experience, insights, and analysis. Establish your restaurant’s brand and make it a household name synonymous with excellent quality and delicious food. 

With the fully-automated Enterprise package, you can begin offering your customers delivery, takeaway, or dine-in. Customers can also avail of catering services and reservations if offered by your restaurant. 

Enterprise is a fully-customisable solution, giving you your very own restaurant ordering app. Beyond this, you’re given full visibility over delivery and customer data. Generate actionable insights through this delivery app and use them to serve your customers better.

#3. Ninja OS Marketplace

Image Credit: Ninja OS
Location:10 Ubi Crescent, Lobby E, #05-90, B, Singapore 408564
Operating Hours:Mon to Sat: 9am – 7pm
Sun: Closed
Contact:+65 8894 7761 (call)
sales@ninjaos.com (email)

Have you ever wanted to create your own B2B and B2C marketplace under one roof? Ninja OS’ Marketplace can do exactly just that. This cloud-based online marketplace is designed specifically for suppliers, wholesalers, malls, hotels, and multi-brand owners. 

Marketplace allows you to build your own E-Commerce platform. Gain access to a custom-designed site with an easy-to-use interface. Some of its key features include:

  • Delivery – Add delivery details such as quantity, product names, images, product description, etc.
  • Takeaway – Start offering takeaway options for customers on the go.
  • Dine-In & Reservations – Allow customers to reserve tables and view the dine-in menu in advance.
  • CRM – (Customer Relationship Management) Offer rewards and points through a customised loyalty program. Get customer feedback on delivery, food quality, service speed, and more.
  • Analytics & Reports – Gain insights regarding customer behaviour. Generate data, analytics, and reports to create a better customer experience.

Are third-party apps charging too much just to put your food products on their platform? Marketplace is a cost-effective and practical solution that can solve your woes. There’s no need to worry about the technicalities — all you need to do is focus on delivering the best products and services to your customers. 

#4. iMakan

Image Credit: iMakan
Location:160 Robinson Rd, #26-02 SBF Office Building, Singapore 068914
Operating Hours:Mon to Sat: 9am – 7pmSun: Closed
Contact:+65 6925 8621 (call)

iMakan is an all-in-one online ordering system offering dine-in, self-pickups, and takeaway capabilities. It’s fully automated, down from the order-taking to the order-fulfilment stage. Allow customers to choose their orders, pay via cashless options, track the delivery progress, and finally, receive orders in the comforts of their home.

iMakan boasts some standard but reliable features present in any great online ordering platform:

  • User-Friendly Interface – Customers can place orders through the digital platform without having to call your F&B service crew directly.
  • Upsell & Cross-Sell – Customise your configurations so you can add in suggestions, deals, limited menu items, new dishes, and many more.
  • Queue Ordering Mode – Avoid food order and delivery bottlenecks by playing customer orders’ in a queue. 
  • International Language Display – Get rid of the communication barrier by allowing foreign customers to enjoy food in their desired language display.
  • Short Set Up Lead Time – Once you’ve sent your images and menu in the correct format, you’re ready to use the iMakan Online Ordering System in just three days.
  • Islandwide Delivery – Increase your F&B’s exposure by adding more delivery locations.

#5. Foodchow

Image Credit: Foodchow
Location:912 B Building ICC Building, Ring Rd, next to Kadiwala School, near Majura Gate, Surat, Gujarat 395002
Operating Hours:N/A

Foodchow targets restaurants, cafes, bars, liquor shops, food stalls, and many other F&B businesses. Their goal is to help business owners be found by their customers, even when located at a distance.

Foodchow offers both manual and automatic order approval settings for business owners. Partners on the platform can conveniently manage their order status (i.e. order has been confirmed, food is in the kitchen, the rider has been dispatched, the order has been cancelled.). Avoid the hassle of wrong orders or missed calls — Foodchow’s instant order notification feature lets you take in as many orders as possible, especially during peak hours.

Setting up the administrator panel through Foodchow has now been made simpler. Add/delete products, set up services, launch offers, and start receiving orders in mere minutes. The built-in dashboard allows you to manage all products and payment services under one roof. Add categories, order variations, extras, choices, payment channels, etc. 

#6. Oddle

Image Credit: Oddle
Location:71 Ayer Rajah Crescent, #01-25, Singapore 139951
Operating Hours:Mon to Fri: 10am – 7pmSat: ClosedSun: Closed

There’s no questioning that third-party delivery apps have provided restaurateurs with an income boost through online ordering and delivery. But, these platforms can only do so much. With zero commission fees and high brand recognition, Singapore’s dedicated food delivery services are still a cut above the third-party arrangement.

Oddle capitalises on the fact that restaurateurs want to stand out. They do this by offering restaurateurs a chance to run a website with their own branding and logo. The goal is to help them break through and master the online ordering and take-out delivery system.

Oddle’s targeted marketing and approach to online food delivery gives your customers a much more seamless and personalised experience. Each time they look up your brand, they’ll associate it with a great fine-dining experience throughout all of Singapore. 

Open your restaurant’s doors to other customers islandwide. Oddle’s long-distance delivery availability helps you reach a broader audience in different cities. You’re no longer limited by the delivery radius set by other third-party platforms. 

#7. Eats365

Image Credit: Eats365
Location:16 Raffles Quay, #33-03, Singapore 048581
Operating Hours:Mon to Fri: 9:30am – 6:30pm
Sat, Sun: Closed
Contact:+65 3159 3830 (call)

Dining and eating out were severely limited at the height of the pandemic. This gave rise to a host of online delivery platforms. Restaurants and other players in food & beverage all began understanding the importance of having an online presence. And with Eats365’s online ordering suite, you can, too.

Putting your restaurant, snack shop, or hawker stall online can do so many wonders for your business. With a dedicated platform, you can diversify your revenue streams and go beyond more than a brick-and-mortar presence can achieve.

Some online food ordering platforms in Singapore charge exorbitant fees up to 30% for handling. But, Eats365 offers a lower-cost option, so businesses have more time to focus on their core. Also, lower fees give you a much higher margin and a better bottom line.

Below are some of the features available in the Eats365 platform:

  • Merchant-Branded Web – Establish a robust online presence by having your website. Sell food products to customers online and manage profits on your own.
  • Waived Startup Costs – Startup costs are waived for all kinds of F&B businesses to try out the platform.
  • Stay Consistent With Your Branding – Use your brand’s style guide and incorporate it into your website. Design a quick menu startup with images, pricing, descriptions, and other indicators.
  • Optimised For Mobile Devices – Users can conveniently order through their smartphones, tablets, or laptops. 
  • Multiple Options Available – Customers can choose from either delivery or pickup. The integrated online payment setup lets them pay securely in advance without paying cash on delivery (COD).

#8. Octal 

Image Credit: Octal
Location:531 A, Upper Cross Street #04-95 Hong Lim Complex, Singapore 051531
Operating Hours:Mon to Fri: 9am – 6pm
Sat, Sun: Closed
Contact:+65 3159 3830 (call)

Handling an online delivery business shouldn’t take too much time. You shouldn’t be bogged down by time-consuming administrative tasks that leave out very little room for revenue. Octal simplifies this through its food delivery apps that connect your customers with your restaurant.

Octal builds a custom-made app for your restaurant. It gives owners full visibility through the admin and restaurant panels. Meanwhile, customers are given an intuitive user experience. Some key functionalities include the following:

  • Comprehensive Online Ordering Management – Upload food images, set food categories, delete expiring promo codes, access order status, etc.
  • Short Lead Times – Orders placed on the app are sent directly to the kitchen. Owners are also notified of new orders. Additionally, they have access to data and metrics, such as daily earnings, the number of customers in the queue, and the like.
  • Easy-To-Use User Panel – Customers can download your app through the Apple App Store or Google Play Store. They can quickly search for products, delete an item, place an order, and provide reviews for the restaurant, delivery boy, and the app itself.

#9. Deliveroo

Image Credit: Deliveroo
Location:101 Tg Pagar Rd Singapore 088522
Operating Hours:N/A
Contact:support@deliveroo.com.sg (email)

Another online food delivery service in Singapore, Deliveroo, targets local restaurants, helping them reach more customers. Local businesses that want to focus more on serving customers through their food rather than building a website from scratch may want to check this out.

Deliveroo is an excellent alternative to platforms like Grab. While it does not offer the option to build a standalone website and ordering platform, you can partner with them. Trained Deliveroo couriers will handle the delivery — all you need to do is pack your orders for takeaway before dispatching. You can still view your order status, rider location, order quantity, etc. 

If you’re more comfortable using your own team of couriers, you can customise your partnership terms with Deliveroo and choose the features that work best.

#10. Grab

Image Credit: Grab
Location:Space@Tampines 18 Tampines Industrial Crescent #01, #12C, Singapore 528605
Operating Hours:Mon to Fri: 9am – 6pmSat: ClosedSun: Closed

Grab is usually the first thing that comes to people’s minds when hearing the phrase “online food delivery”. Starting as a ride-hailing service to compete with Uber, Grab quickly became one of the top all-in-one platforms in Southeast Asia. It has since branched out to offer other services such as food, grocery, and item delivery. 

If you’ve just recently opened a small restaurant business, there’s no harm in trying out Grab. Customers can quickly look up your restaurant on their platform, order food, and have them delivered by Grab-certified couriers.

Remember that you’ll be putting up your business on the shared Grab platform. Hundreds and thousands of restaurants are also eyeing a spot in the limelight. Also, Grab’s 25-30% commission fees may hurt up-and-coming business owners looking for cheaper ways to deliver food to customers. However, it remains a reliable online food ordering system in Singapore that you can easily set up for your restaurant.

#11. Foodpanda

Image Credit: Foodpanda
Location:Robinson Rd, 63号, Singapore 068894
Operating Hours:Mon to Fri: 9am – 6pmSat: ClosedSun: Closed

Foodpanda is similar to Grab in that it allows business owners to set up an account on their platform. According to the website, you can sign up to put your restaurant on the Foodpanda platform in 4 steps. After signing up online, you will receive a contract from Foodpanda. You will then sign the contract and go live as soon as possible.

Businesses on the Foodpanda platform can begin offering delivery, takeaway, and pickup options for their customers. It charges 15-20% in commission rates, in addition to the delivery fees and other expenses shouldered by the customers. 

#12. GloriaFood

Image Credit: GloriaFood
Location:34 Upper Cross Street, #04-156 Chin Swee View Singapore (050034)
Operating Hours:N/A

GloriaFood is an order management and delivery platform for restaurants. They offer partners a free website ordering system. Users can quickly find the order now button without scouring through dozens of pages and buttons on the website. They will simply have to fill out templated fields and add categories, dishes, extra toppings, etc.

According to their website, it takes only 15 minutes to fully set up your own restaurant’s website through their platform. Further, the app is optimised for both mobile and desktop devices. However, note that there may be some limitations to this free technology. Nevertheless, a handful of Singapore’s restaurants are already using this platform for their food business.

Conclusion About Online Food Ordering System In Singapore

There you have it — we’ve mentioned some of the best online food ordering systems in Singapore with this handy guide. If you’re ready to take your F&B business to the next step, reference this guide. Understand the features of each platform and choose one that fits you best.

Need to read up on best reviews for other products and services? Check out our other articles here on the Best Reviews Singapore website! We cover business, legal, finance, sports, and other local articles for your perusal.

Frequently Asked Questions About Online Food Ordering System In Singapore

How Does Online Food Ordering System Work?

Customers order food online, finalise their payment, and get their food delivered or picked up, depending on their preference. Customers can easily browse through online food ordering, as long as they’re using a compatible mobile device or laptop.

How Can I Create An Online Food Ordering System?

You can create an online food ordering system using a website builder or partnering with an online ordering service provider. 

You can check out the features of Ninja OS’s Pro, Enterprise, and Marketplace packages for more information. 

What Are The Advantages Of Online Food Ordering?

Online food ordering can benefit your business in the following 6 ways:

  • Improved customer experience
  • Fulfil more orders
  • Reduced delivery mistakes
  • More visibility of customer data
  • Fewer instances of abandoned orders
  • Faster transactions

Why Is Online Food Ordering So Popular?

Online food ordering has become especially popular in Singapore and other countries thanks to a simple interface and better mobile technologies. Businesses have begun creating mobile-friendly websites and apps that their customers can easily download and use immediately.

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